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Comic for: December 6th, 2010
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World of Warcraft: "Real Quick"
Posted: Monday December 6th, 2010 by

Yesterday I decided it was time to resubscribe to World of Warcraft in preparation for the Cataclysm expansion which releases tomorrow. Well I logged in expecting to quickly update my billing info and turn my subscription back on. Pshh! Nothing doing. I was put into a queue of hundreds of thousands of people. The estimated time until I would be able to log in was well over six hours. I checked with Stormy and she was in at over seven.

Now, I understand that kind of thing to log in to play the game. But managing one's account should always be immediate unless the customer account servers are down for maintenance. This isn't a Woody being picky thing, this is a "you never want to deny your customers the privilege of giving you money" thing. I mean it's a massive barrier to re-entry. I considered just ignoring the expansion for a few months or maybe just moving on to another game entirely.

In the end I decided to just wait it out while I did some commission work. I was finally able to get in. Since resubscribing I haven't seen any more account management queues though I did check with Stormy again this morning. This time around she was at a bit over two hours.

I sent off an email to the Blizzard folks asking what was up and was assured that the issue was being looked into (not a form letter by the way) and that it might have had something to do with the changes being made to the new WoW Community site.

All I know is what I saw. I'm not saying you'll experience this problem yourselves. But, I did want to respond to it just in case.

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